Manulife Hong Kong partners with Christian Family Service Center to support older people’s health recovery and build resilience

End-to-End Healthcare Initiative Shows Manulife’s Commitment to Helping Vulnerable Seniors Safely Access Medical Services at Home

HONG KONG, April 28, 2022 /PRNewswire/ — Manulife Hong Kong is supporting single seniors and couples with limited family support, or those with mobility challenges, by partnering with the Christian Family Service Center (“CFSC”) to launch a care program healthcare with flexible end-to-end medical care services. The Manulife Health Resilience program for seniors[1] (the “Program”) aims to provide 1,000 online medical consultations for seniors targeted in the first phase, with end-to-end support to help them rebuild their health at home. The program includes online consultations with Chinese and Western doctors and drug delivery.


Damien Green (2nd from left), CEO of Manulife Hong Kong and Macao, and Ivan Chan (1st from left), agency director of the company, as well as Kitty Chau (1st from right), assistant executive director of the Christian Family Service Centre, visit an elderly resident in her home where they see her participate in an online medical consultation as part of the new “Manulife Health Resilience Program for Seniors” .

Manulife is partnering with CFSC to respond quickly and decisively to the fifth wave of COVID-19 which has had a devastating effect on the medical needs and recovery of seniors in hong kong. The program, funded by the Manulife Charitable Foundation, will help seniors build resilience and provide them with health care support tailored to their needs during the pandemic. Manulife is committed to supporting sustainable health and well-being in order to have a positive impact on the hong kong community.

The program will start in May 2022 and run to April 2023. The CFSC team will help identify and reach single seniors and couples with low mobility in two of the that of Hong Kong districts with the highest incidence of poverty[2] and which also have some of the highest concentrations of older people — Kwun Tong and Wong Tai Sin.

“As a trusted brand and a leader in health protection, Manulife has always strived to support sustainable health and well-being in hong kong. Today, we continue to invest in initiatives that help people make healthier choices easier and more accessible. Manulife Health’s resilience program for seniors aims to help disadvantaged communities recover from public health emergencies. It will also help speed up that of Hong Kong recovery from the devastating fifth wave of the pandemic,” said Mr. Damien GreenCEO of Manulife Hong Kong and Macau. “Building on Manulife’s expertise, we are pleased to once again partner with CFSC to deliver this meaningful initiative to help local senior residents rebuild their health and lives. This program allows seniors to access the medical support they need most with flexibility and convenience. without worrying about financial stress.”

During the fifth wave of the pandemic, elderly residents received less attention for their heightened medical needs and mental well-being. In some cases, the situation was even worse for those with limited family support. Moreover, given the relatively low vaccination rate among the elderly, many of them worried about the health risks of leaving their homes and were therefore housebound. The program will help the elderly community rebuild their health and resilience in the face of the recent wave of the pandemic.

Aided by the CFSC project team or Manulife volunteers on site with digital devices, seniors will receive in-home assistance to arrange medical consultations online through digital communication tools with doctors in the CFSC network . The online consultations will be conducted with practitioners of Chinese or Western medicine with the help of the CFSC team. After consultations, CFSC project staff or Manulife volunteers will help deliver prescription drugs directly to the doorsteps of those in need, providing a one-stop service that will ease the minds of seniors. The CFSC project team will also monitor the physical and mental health conditions of the elderly and refer them for further medical treatment if necessary.

Kwok Lit-tung, JP, CFSC General Manageradded, “Once again, we are thrilled and grateful to be partnering with Manulife to roll out this program and support communities in need. hong kong. When the fifth wave started, Manulife immediately contacted our center to provide free rapid antigen test kits to help local families who are experiencing financial hardship. Sharing the same Manulife commitment to improving community well-being and building a healthy city, we will continue to support the disadvantaged, especially vulnerable seniors, with extensive care and assistance. Through partnerships with different organizations such as Manulife, CFSC strives to support the groups that need it most. »

Since the start of the pandemic, Manulife has donated thousands of face masks and hand sanitizers to the community. Manulife also launched the first-ever company-sponsored charitable health insurance voucher program, the “Manulife Health Insurance Voucher Program”, with CFSC, benefiting 2,000 low-income families. Manulife combines its expertise with social investments and its strength in volunteerism to create lasting positive impact that strengthens and reinforces a hong kong community.

[1] Among users of CFSC services who are 60 years of age or older and who require assistance.

[2] Hong Kong Poverty Situation Report 2020, by the Hong Kong SAR Government.

About Manulife Hong Kong

Manulife Hong Kong, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (hong kong) Limited and Manulife Provident Funds Trust Company Limited. As a member of the Manulife group of companies, Manulife Hong Kong offers a diverse range of wealth protection and management products and services to individuals and businesses in hong kong and Macau.

About Manulife

Manulife Financial Corporation is a leading international provider of financial services that helps people make decisions easier and live better lives. With our global headquarters in Toronto, Canadawe provide financial advice and insurance, operating as Manulife in Canada, Asia and Europe, and principally as John Hancock in the United States. Through Manulife Investment Management, the global brand for our global wealth and asset management business, we serve individuals, institutions and pension plan members around the world. Our main activities are in Asia and Canada, and the United States, where we have been serving our customers for over 155 years. We trade as “MFC” on the Toronto, New York and Philippine stock exchanges and as “945” in Hong Kong. Over the past 12 months, we have issued C$31.8 billion in payments to our customers.

Not all offers are available in all jurisdictions. For more information, please visit manulife.com.

About the Christian Family Service Center

The Christian Family Service Center (CFSC) was established in 1954. Over the years, the Agency has grown into a one-stop agency, offering services nationwide. CFSC has 10 core services with 2 categories, (i) “Person Centered Service” includes Child and Family Services, Youth and Education Services, Aged Care Services , disability services, mental health services; (ii) “Community Focused Service” includes Active Aging Services, Disability Opportunities and Inclusion, Medical and Health Services, Community Development Services, Environmental Protection and Green Living . For more information on CFSC, please visit www.cfsc.org.hk.

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