Family members of former patients raise concerns about Archdale care facility amid state investigation

ARCHDALE, NC (WGHP) – Several family members of current and former Westwood Health and Rehabilitation patients contacted FOX8 after learning of an investigation by the North Carolina Department of Health and Human Services .

A letter to the facility says conditions at the Archdale care facility are detrimental to the health and safety of residents and prohibits the center from accepting new patients.

“I was relieved. I would have preferred to hear them say that they closed the place, that they transported all the patients to other places where hopefully they will get better care,” said Ricky Combs, whose father was a patient at the facility late last year.

Combs said his father Gene Combs was admitted in late December after suffering a heart attack. Combs said Gene was at the facility less than a week before he was told his father had rolled on a concrete floor.

According to Combs, his father was taken to the hospital where he remained incoherent until his death about two weeks later.

“He never came out of it, he got a little worse and a little worse,” he said on Tuesday.

Combs said the accident should never have happened.

“There are no side rails on the beds for safety reasons to prevent patients from falling out of bed,” he said. “How many other people are falling, twisting their ankles, breaking their wrists or something that maybe goes unreported? I don’t know, but what is happening is invisible. Nobody knows.”

NCDHHS officials could not provide current patient numbers or say how many staff are caring for them.

FOX8 found 10 vacancies at the location listed by Consulate Health Care, which appears to operate the facility.

“I would never send anyone there if they had the same staff they have now. They should really show me improvements,” Combs said.

State records show officials cited shortcomings at the facility in 2020 and 2019.

Combs gathers files from Westwood and the hospital to piece together what happened.

He hopes other families will check on the patients.

“If people have people there, they would go see them. They will visit them. They will ask a lot of questions,” he said.

FOX8 has attempted to speak with management over the phone and in person. We were asked to leave the property.

Westwood is expected to submit a remediation plan to the state by April 24.

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