Adoption, satisfaction and quality of family planning services in Pakistan: before and during the Covid-19 epidemic: inventory with clients of a private sector organization

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J Pak Med Assoc. November 2021; 71 (Suppl 7) (11): S78-S82.

ABSTRACT

OBJECTIVE: To report on the use, satisfaction and quality of family planning services among clients of a private sector organization during Covid-19 in Pakistan and compare them to the situation before the Covid-19 pandemic .

METHODS: This document is based on customer exit interview data collected before and after the Covid-19 outbreak, using a structured questionnaire. Clients were chosen from the social franchise clinics (SF), located in rural and peri-urban areas, and beneficiaries of the outreach service delivery channel in the remote rural area. Descriptive analysis was performed in SPSS, and frequencies and percentages were calculated.

RESULTS: All interviewees were married women of reproductive age (MWRA) with an average age of 30 years, with no or very low literacy levels. During the pandemic, the overall use of intrauterine contraceptive devices (IUCDs) declined, while the condom remained popular. Customer satisfaction remained high in both service delivery channels during a pandemic. However, some results varied depending on where the client lived.

CONCLUSIONS: All interviewees were married women of reproductive age (MWRA) with an average age of 30, with literacy levels either non-existent or very low. During the pandemic, the overall use of intrauterine contraceptive devices (IUCDs) declined, while the condom remained popular. Customer satisfaction remained high in both service delivery channels during a pandemic. However, some results varied depending on where the client lived.

PMID: 34793434


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